Terms of Use

 Please review our Terms and condition page regarding when you will receive tracking number and info about an order placed with us.

 

Placing an Order?

We Accept VISA, MASTERCARD, DISCOVER or AMERICAN EXPRESS.

Need a Size Exchange?

Please Provide us with the FULL NAME on the order and the ORDER NUMBER within 7 days of receiving your order. Customer is responsible for shipping item to Returns Department.

Changes to an existing Order?

Unfortunately we are unable to make changes to an existing order. This includes shipping address.

Need to Cancel an Order?

All Cancelled orders are subject to a 30% cancellation fee so please make sure your order is correct before placing it. Refunds can take 5-10 business days to be processed by merchant and banks.

Need to Return an item?

You may return product within 7 days of receiving the product if we have made a mistake on your order, (If you have received the wrong size, colorway, design, or defective product). We will provide you with a return shipping label for returning the item(s). We will provide you with store credit or exchange of product of equal or less value.

Hassle Free Returns

If you are not 100% satisfied with your purchase for whatever reason, we offer hassle free returns. Restocking fee of 30% of the item will apply.

What happens after I place my Order?

You will receive a confirmation email with the order you just placed. IF you did not receive an email from SNEAKER MATCH TEES please contact us to confirm that your order was received with your FULL NAME. You must provide us with a valid email to receive your confirmation so please check the email provided is correct.

Once you have received order confirmation, your order is being processed and scheduled for shipping.

Tracking for your order will be provided via email when the order ships. Orders usually arrive within 2-3 days from when you receive your tracking number in your email. PLEASE allow 24-48hrs for your tracking number to update in the USPS system.

Please note that total shipping time is up to 14 business days and during our busy season it may take up to 12 business days to receive your tracking number.

Shipping time is calculated from the 1st day you place your order to the day it is delivered to your shipping address.

SHIPPING TIMES: 8-14 Business days: Note: ( Business days does not include weekends or Holidays) 

If your order says PROCESSING, we have received your order and it is scheduled to ship. During our Busy Season, orders can take up to 12 Business days to receive your tracking info.

Our shipping provider is USPS. All tracking numbers should be tracked on the USPS website. www.USPS.com/tracking

Have a General Question? Feedback or Suggestions?

You may contact our support team with any questions, please submit your request by email.

Privacy Statement:

Your payment information, contact details and location of residence are only gathered for purchase, promotional and shipping purposes in accordance with Sneaker Match Tees

We will not share any sensitive information at any time with any third parties whatsoever.